Centre hospitalier Etterbeek-Ixelles - Ziekenhuizencentrum Etterbeek-Elsene

About

Hospital in Ixelles, Brussels.

What this place offers

• Card payment

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  Rosina Merenda4 months ago

  I am unfortunately very disappointed with my experience. First, there were several administrative issues regarding my MRI. The results were not easy to access, and my orthopaedic specialist also mentioned that they were difficult to locate. In addition, the corresponding attestation de soins donnés was only issued several months later, 6 precisely. Secondly, my invoice was initially sent to an incorrect address. When it was later resent, the amount was also incorrect, as it did not take my mutuelle into account, resulting in an overestimated charge. There were also issues concerning a medical certificate issued after my gastroscopy. The certificate incorrectly stated that I was unable to attend school classes instead of indicating incapacity to work, which required further correction and clarification. This would have been no problem, just an error BUT Obtaining information has been unnecessarily complicated. On the morning of my request, I was told by reception over the phone that they could assist with a medical certificate. Later the same day, I was informed that certificates could only be requested directly from the physician who performed the examination. When I asked about the inconsistency, I was simply told it had been another colleague. Clear and consistent communication would greatly improve the patient experience. Finally, it has often been difficult to reach the clinic by phone, even during regular working hours. I understand that administrative errors can happen, but the combination of incorrect billing, delayed documentation, and inconsistent communication has made the overall experience unnecessarily stressful. I hope these issues can be improved for future patients. Btw even if It’s the closest hospital to my home, in the future I will prefer others.

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  Adam Sipos5 months ago

  I was here to get my wisdom teeth removed , the docotors , anestheologists and nurses were all very friendly and positive and made the entire process super chill , I felt nothing and woke up feeling great , the doctors work Julien was amazing too and fast. The only problem is the wait time, they told us to go her to 11 : 30 but I was here at 11: 10 and waited until 12: 20 to get called in to change clothing, than i had to wait another 45 minutes for another patient , so I spent 4 hours in total at this hospital even tho the operation lasted only 30 minutes , anyway , the area where I was , was modern and cool , but the seating was uncomfortable . But in the main entry there is definitly changed needed , the floors are all painted red like if someone had spilled blood all over the place , not very welcomming . Im still very satisfied with the staff and their work .

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  Toni Požar2 years ago

  This review is about their emergency room. Even though no one wants to end up there, their staff was professional, fast and efficient. The on-call doctor explained me my health situation in detail, for which I was very grateful. In total I spent 2.5 hours in the emergency room whereas in another hospital in Brussels I spent 7 hours a year ago. They did blood tests and they told me to call the following day. The next day they immediately picked up the phone, connected me to the doctor who gave me the results.

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  Ahmed Balousha8 months ago

  Unfortunately, our experience with this hospital was very disappointing. There seems to be a serious lack of respect for patients’ time, and the administrative process does not function smoothly. On one occasion, my wife, our baby, and I waited for three hours despite having a scheduled appointment. This is unacceptable, especially for families with infants. There appear to be recurring administrative issues. The most common response we received when problems occurred was simply to “come back later,” without clear solutions or accountability. Except for one staff member who showed professionalism and courtesy, we did not receive any acknowledgment or apology for the inconvenience caused. I sincerely hope the hospital improves its administrative organization and patient communication.

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  Vladislav Velev8 months ago

  Two stars because most of the doctors are sympathetic, professional and caring, but some people from the staff is the opposite. They managed to loose the blood sample of my wife, then - ten days later - another mix-up, again with a blood sample. Instead of apologizing, they behaved very arrogantly. Very, very bad experience. Unfortunately, the bad experience from the arrogant staff erased all the good impressions from the doctors.