City Clinic Louise - City Clinic Louiza

About

Medical centre in Bruxelles, Brussels.

What this place offers

• Wheelchair-accessible entrance
• Card payment

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  Lavinia Q4 months ago

  Unfortunately, I agree with all the negative reviews about this clinic. I did not receive my results for three months. I sent several polite emails and received no reply. When I finally received a response, I was told that my request would be forwarded to the doctor, but I still heard nothing back. I then called several times and was told that the doctor would be informed, but again I received no follow-up. When I called once more, I was told that the results could only be collected in person, despite the clinic having my ID, email address, and all the required details. This information had not been provided before, is not standard practice in other clinics, and was communicated in an incredibly rude manner. I also had a poor experience with the doctor in terms of waiting time, as he made me wait more than two hours. However, he was kind, so I initially decided not to write a review. What is really striking, as others have also commented, is the rudeness of the receptionists. There is another clinic just next door, which I strongly recommend instead.

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  Des Livanios9 months ago

  Like many other reviews my complaint is not with the doctors but with the receptionists. Rude, condescending, not willing to help or listen. I had called the clinic to book an appointment but my appointment was booked for Edith Cavell. I didn't realise this. The rude, condecending btunette with a high ponytail receptionist said things like " You should've read the message you were sent" " You don't know where Edith Cavell is...look up the address" " It's yoyr responsibility to read your messages not mine." Needless to say , I'm not going back there again.

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  Aika N4 months ago

  I had a great first experience. The secretaries were very helpful, and Dr. Ena was absolutely amazing. I’m very grateful to have finally found such a professional and good place in Ixelles.

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  Daniela Cuciureanua year ago

  Reception services are very poor - unhelpful personnel, rude, patronizing and dismissive. They seem to completely forget they are dealing with patients at a hospital.. They claimed I had been called to move an appointment and even though I showed them my phone with no messages from their clinic, they claimed it was my fault and I should just call another hospital - in their network - to get another appointment. They did not even offer to make the call themselves to try and get me a new appointment - simply said it was my problem because they sent me a message. In the end after much back and forth they agreed to make the call to another reception in their network on my behalf - after I had tried without success to do it myself. There was no line at reception so no one needed to wait extra because my request. They then blamed me that I was not able to explain to the other reception what appointment I needed...

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  Nicole Nikolaoua year ago

  I read many similar experiences to mine in the reviews, so I am not surprised. I also have nothing but positive comments for the doctors of the clinic. However, I had a horrible telephone exchange with one of the reception staff today. Despite not even requesting them to communicate in English, and putting my best effort to use my acceptable French (I have never had an issue with any other service), the person on the phone decided to hang up on me when I politely requested to repeat a phrase that I did not completely understand. I called back three times and they did not pick up. This is a major disruption, how am I supposed to get my health appointment?